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Claims and returns management

Simplify claims & returns for you and your customer

A solution that enables your customers to register claims and returns in an online form that collects all necessary details. Your customer service manages the errand through our Claim Manager and keeps the customer updated on their on-going errands through the Claims & Returns area on the site(s).

  • Register claims & returns on the site – registration form with mandatory or optional fields
  • Up to five predefined processes available
  • Approval process
  • Once the errand is complete – optional to create necessary credit orders in ERP
  • Set a return charge for all lines in a return errand
  • Update the stock code status on all lines in one go when managing an errand in Parttrap ONE

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