Parttrap Customer Center

Taylor-made for success

Every online business investment is unique and a strategic decision that will affect your customer relationships, your business processes and your profitability. We are here to ensure you get maximal ROI by using our technology. By measuring business performance, fine-tuning the system, delivering easy to use integration to ERP, increasing traffic and improving conversion rates - maximized profit can be achieved. We have more than 20 years of industry expertise to help you navigate the above-mentioned metrics and help you evolve your eCommerce and digital sales processes.

Parttrap Customer Center highlights

  • Team of experts within ERP, Web Development, Design and SEO
  • Easy to use Customer Portal for requests and support tickets
  • Knowledge base access when reporting and requesting features
  • Access to guides, tutorials and training to help you succeed
  • Ability to request unique features for individual or unique business needs
  • 20+ years of experience in B2B eCommerce and digital sales processes

Customer satisfaction level rating the past quarter:

4.7

 

Support

Internet technology is constantly evolving and it's critical to evolve with it, that's why our customer center team consists of industry experts within:

  • Web and software development
  • SEO
  • ERP
  • Digital sales processes
  • Web design
  • Digital marketing
  • Azure (for customers that use our hosting offer)

The Customer Center Portal is filled with self-help tools like tutorials, how-to-guides and videos to help you improve in your everyday work. Our Customer center team is always ready to assist, guide and support you, whether it's regarding the improvement and development of your eCommerce site or guiding you during the upgrade process to newer releases of Parttrap ONE.

Professional services

The Customer center team can deliver additional professional services such as:

  • Individual solution adjustments
  • Design and development
  • Assistance in release upgrades
  • Application consulting
  • Individual and group training
  • Development of new features
  • SEO optimization

Our Customer Success Mangers will help you maximize your business potential and take full power of synergy using your ERP with our eCommerce platform. They are also able to advise you on how to utilize our features to raise the effectiveness of your internal processes.

Clients & cases

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