eCommerce & Customer service
Powerful features for your customers & staff!
A complete platform for your online business. Powerful product search, rich product presentation and efficient order entry simplifies for your customers to make business with you. Online customer service available 24/7 with order status, invoices, pricing and stock availability.
eCommerce Highlights in Parttrap® ONE
- Honors business logic and settings in your ERP
- Customer specific assortment and pricing
- Supports complex products and aftermarket sales
- Multiple markets, brands, languages and currencies
- B2B, B2C, B2B2X and homepage in one platform
- Order approval process, punch-out and roundtrips
- Claims, returns and quotation management
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Full integration to your ERP system ensures updated business data for your customers and reduces maintenance work to a minimum. All relevant customer data, product information and settings from your ERP system is honored in Parttrap® ONE so there is no need for any additional work. Utilize the built-in adaptive content and presentation engine to personalize the user experience using one single shared layout.
Accelerate your online business
Speed up the decision process by moving information, knowledge and tools closer to your customer. Increase conversion rate by providing reliable real-time data from your ERP-system and deliver rich content and a world-class user experience. Support for complex products, aftermarket sales and value added services makes your eCommerce solution complete and will result in more business as well as lower cost. Increase digital sales, enable selling of complex products with configurators, aftermarket support/spareparts for sales.
Improve your sales processes
Attract partners and support your sales organization
Extended business models for your sales channels and advanced features for your sales staff will introduce new ways to attract partners and support your sales organization. Guided product selection, efficient order entry and advanced customer service will improve your customer relationship and attract new customers. Easy access to customer data on site and in studio, Purchase 24/7, effective product data management, one stop shop for your sales reps, focus manual resources on quality, make it easier for their customers to do business with you, automate and increase the efficiency in the sales process
Scalability for your growth
Expand with ONE
Parttrap® ONE is a scalable platform, designed to support expanding organizations. A single instance of Parttrap® ONE can handle multiple sales companies, markets, brands, languages and currencies. Add new markets using a centralized approach, but keep the flexibility to adapt to market specific requirements like product assortment, payment options, freight options and more.
Online Customer Service
Provide your customers with great customer service
Your customers expect premium service 24/7. Parttrap ONE offers order tracking, order history, invoice details, pricing, availability details and downloadable product information around the clock. This will improve your customer satisfaction and will reduce the load on your manual service desk. Integrate chatbox, Easy to assist customers to place orders, register claims and returns, Q&A on website, manage and create users accounts in system
Payment and Freight options
Configure to your needs
Depending on whether your customer is a registered customer in the ERP-system or a visitor / new customer, Parttrap ONE can offer different payment options including invoice or different card options. Online rating of freight cost via FedEx, UPS or other forwarders or freight calculation based on your settings in the ERP-system can be set up in Parttrap ONE.
Setup your corporate website and eCommerce site in the same place
Parttrap ONE can be used as a stand-alone B2B site for registered users or an open site for visitors / B2C customers or a combination. Today, most B2B sites are open to visitors and web crawlers providing detailed product information with or without price and stock availability to attract new customers and partners. As soon as you decide to open up your site, it is a good idea to integrate your corporate homepage. The CMS features of Parttrap ONE supports setup of a modern responsive homepage as a part of your eCommerce sites.